Terms and conditions

The general terms and conditions of sale will apply to all sales of goods and services by the Creative Media Agency, through the virtual store to the buyer and can only be changed with the express written consent of both parties.

In this document, the following terms will mean:

Contract documents

By placing an electronic or telephone order on the site, the buyer agrees with the form of communication (telephone or e-mail) through which the seller carries out its operations. The order will be composed of the following documents, in order of importance:

If the seller confirms the order, this will imply a full acceptance of the order terms. Acceptance of the order by the seller is considered completed when there is a verbal (telephone) or electronic (e-mail) confirmation from the seller to the buyer, without requiring an acknowledgment of receipt from him. The seller does not consider at any time an unconfirmed order as having the value of a contract.


This contract enters into force upon issuance of the invoice by the seller. The information about issuing the invoice is made by phone or electronically (e-mail). The general terms and conditions of sale will form the basis of the contract thus concluded, in addition to which will be the guarantee certificate issued by the seller or a supplier thereof.

Extension of the seller's obligations

The seller will use his professional and technical knowledge to achieve the result stipulated in the order and will deliver the goods and services that meet the requirements, needs and specifications of the buyer.

The information presented on the seller's sites is informative and is documented or modified by the seller according to the manufacturer's presentation sheets / sites. Also, for reasons of space and consistency of information structure, product descriptions may be incomplete but the seller endeavors to present the most relevant information according to the information received from the manufacturers, so that the product is used in the parameters for which it was purchased.

Communication with the store can be done through the addresses mentioned in the contact section.

Assignment and subcontracting

The seller may assign and / or subcontract a third party for services related to the fulfillment of the order, with the information of the buyer, without the consent of the buyer. The seller will always be liable to the buyer for all contractual obligations.

Intellectual and industrial property rights

The buyer understands the intellectual property right and will not disclose to a third party or make public any of the information received from the seller. Also, the names of the sites, as well as the graphic signs, are registered trademarks of the Creative Media Agency and may not be taken over, copied or used without the written consent of the owner.

Privacy - Advertising

All plans, documents and information of any kind provided by the buyer to the seller, including but not limited to the order, will remain the property of the seller. They can only be used for the execution of the contract. No public statement, promotion, press release or any other form of disclosure to third parties will be made by the buyer regarding the order without the prior written consent of the seller.

Billing and payments

The price, payment method and payment term are specified in the order. The seller will issue to the buyer an invoice for the delivered goods and services, the obligation of the buyer being to provide all the information necessary to issue the invoice in accordance with the legislation in force.

Risks and responsibilities

Delivery - the seller undertakes to ship the goods and services by courier to the buyer or to deliver them personally to a registered office.

Unless otherwise agreed by the seller and the buyer, the seller disclaims the risks and responsibilities associated with the goods and services when handed over by the domestic courier company with which the seller cooperates with the buyer or a designated representative of the buyer or directly to the buyer. or a designated representative of the buyer. The seller will ensure the proper packaging of goods and services and will ensure the transmission of accompanying documents on a durable medium (printed or e-mail). The seller will deliver the goods and services on the Romanian territory.

Acceptance and right of withdrawal

Acceptance will be made when the goods and services comply with the technical characteristics mentioned in the order. If the buyer finds that the delivered products or services provided do not comply with the technical specifications, then the seller will conform the products and services within a maximum time equal to the order execution time, without charging the buyer any costs related to these operations. Also, the seller will comply with the provisions of GEO 34/2014 and will apply the return policy. The seller has the right as when he considers that the actions of the buyer were malicious to claim damages from the buyer, under the law.

Surplus goods

Any goods delivered in excess of the quantity provided in the order may be rejected by the buyer within 7 calendar days of delivery.


In addition to any other guarantees provided by the applicable laws and detailed in the warranty certificate issued by the seller or a supplier of the seller, they guarantee the buyer against any non-conformity that may affect all or part of the goods and services, except normal wear and tear, for a period of 24 months from the date of issuance of the sales invoice. Exceptions are consumables, which do not have a warranty.

Transfer of ownership

Ownership of the goods and services will be transferred at the time of payment by the buyer to the location indicated in the order (meaning delivery - signing the receipt of the transport document provided by the courier or signing the receipt on the tax invoice for deliveries made by the seller's staff) .

In the case of delivery by courier, it is not authorized by the seller to allow the buyer to open the packages before signing the delivery, but only after signing the delivery and paying their possible value. The seller cannot be held responsible for the contents of the packages shipped unless there is a document concluded by the buyer and the representative of the courier who made the delivery.

Compliance with laws and standards

The Seller shall comply with all laws, regulations and ordinances applicable to its contractual performance, including without limitation the manufacture, assembly, handling, transport, storage, packaging or delivery of goods and services and applicable to health, safety, environment.


The seller cannot be held liable for damages of any kind that the buyer or any third party may suffer as a result of the seller's fulfillment of any of its obligations under the order and for damages resulting from the use of goods and services after delivery and in particular for loss of products.

Promotions are valid while stocks last.

The seller will be liable if his subcontractors and / or partners of any kind involved in the execution of the order do not fulfill any of the contractual obligations.

Ridiculous price or wrong features

The seller makes every effort to provide accurate information about the price and features of the products. Some prices and / or features may be incorrect. In case of registration of an order with a derisory price, the seller has the right to cancel the buyer's order. In case of registering an order for a product with erroneous characteristics, the seller will make every effort to deliver to the buyer a product with characteristics as close as possible to those presented on the site at the time of placing the order. If the buyer does not agree with the seller's proposals, the seller has the right to cancel the buyer's order.

Violation, termination

If the seller does not fulfill his obligations, including during the warranty period, the buyer will notify the seller of this failure. An action plan will be validated between the parties within 3 days of notification. The buyer can cancel an order by e-mail before it has been delivered. Otherwise, the order will be returned.

Major force

Neither party will be liable for non-performance of its contractual obligations if such non-performance is due to a force majeure event. Force majeure is the unpredictable event, beyond the control of the parties and which cannot be avoided.

Applicable law - Jurisdiction

This contract is subject to Romanian law. Any disputes arising from the interpretation and execution of this contract will be settled amicably, and if no agreement is reached in this way, the competent courts will be called at the seller's premises.

Different provisions

If one or more provisions conflict with any applicable legal requirement, the said provisions will not be applied and the parties will work together to agree on new provisions that respect the spirit of the initial provisions. The parties to the contract will be considered independent contractors and neither party will be granted the right or authority to assume or create any obligation on behalf of or to the detriment of the other. The terms and conditions of this agreement supersede any prior written or oral agreements between the parties to the subject matter of this agreement and may only be amended or changed by written agreement signed by both parties.

Ordering methods

Order on site

Use of the Creative Media Agency site requires cookies to be enabled in your browser.

Choose the desired product or products and press the "Add to cart" button. The product will end up in the shopping cart. To view the selected products, click on the Shopping Cart link available in the site menu. To send the order, click on the "Delivery and invoicing" button. In order to send an order, you must provide us with the billing data necessary to complete the order.

Order by phone or SMS

For the telephone order you can call or send an SMS to any of the telephone names available in the Contact section

The order is registered based on the desired product codes. The product code, consisting exclusively of digits, can be found under the product name.

Modifying an order

You can change the products in the order or add, change the billing or delivery dates. Just contact us and the changes will be made during working hours.

In case of cancellation of an order paid with an online card, a payment cancellation e-mail is automatically sent to the payment processor, and the money will arrive in your account in approximately 3 working days.

in case of cancellation of an order paid by payment order, you can request the return of the amount in your account (also by bank transfer) or you can use them for a future order.

Delivery deadlines

Product availability

In stock - The product is in stock by Creative Media Agency and can be purchased and delivered in approximately 48 hours. Reservations in stock are made after sending the order.

Limited stock - The product is in stock Creative Media Agency, but are available in less than 3 pieces. The product can be purchased and delivered in about 48 hours.

To order - The product is not available in the stock of Creative Media Agency and please contact us to find out the availability or delivery time of this product. The average delivery time is 7 calendar days.

Out of stock - The product is not available in the Creative Media Agency stock and please contact us to find out the availability or delivery time of this product.

Delivery of orders

Orders are delivered immediately if all products are in stock Creative Media Agency.

Delivery is made by express courier, and the order will arrive at the destination in 1-2 working days.

Orders paid with a payment order are delivered only after the amount is credited to the Creative Media Agency account.

Return policy

Give up buying

Products purchased remotely can be returned according to GEO 34/2014. The consumer has the right to notify the trader in writing that he renounces the purchase, without penalties and without invoking a reason, within 14 days of receiving the product. The return of the products will be made at the customer's expense, within 14 days from the termination of the contract. It is recommended to use the same transport service used to receive the products.

Creative Media Agency will return the order value as soon as possible upon receipt of the returned product. The amount refunded does not include transport costs.

Return of products

You can request the return of products in the following cases:

The return costs for the situations presented above - not in the case of giving up the purchase - fall on our store.

The products must be returned in the condition in which they were received, in the original packaging and accompanied by all original accessories and documents. Damage to the products or putting them in a condition that makes it impossible to resell them leads to a refusal to return. Any change in the condition of the products or damage to their original packaging that makes it impossible to sell the product, automatically leads to the application of a return procedure subject to administrative fees to return the products to the condition in which they were delivered; taxes are between 0 and 50% of the initial value of the product. The amount of the administrative fee will be communicated to the customer upon receipt of the damaged / modified products.

Warranty conditions

The warranty for products that are not accompanied by a warranty certificate issued by the manufacturer / importer is resolved by the Creative Media Agency by replacing or reversing the defective product.

The payment of the transport for the products sent (round trip) in order to solve the guarantee is the responsibility of the Creative Media Agency. The shipment will be made through the courier, and the settlement of the guarantee is made in maximum 15 calendar days.

The warranty conditions are in accordance with Government Ordinance 21/1992, Law 449/2003 and Government Ordinance 174/2008.

When requesting the warranty, it is necessary to present the defective product with the identification elements intact (serial number or packaging), together with the related accessories and copies of the tax invoice and the warranty certificate. If the products become unaccompanied by these documents, the products may be returned to the applicant / consignor without the warranty being resolved.

Products with physical defects such as: blows, cracks, shards, burnt or cracked components / parts, etc., damaged, removed or modified warranty labels or seals, products used in inappropriate conditions (improper supply voltages, exposure to large variations in temperature and pressure, mechanical shocks, incorrect handling, use of products in conditions of humidity, dust, noxious substances or under the action of chemicals, etc.), incorrect settings and installations, defective sources, ungrounded sockets, penetration of liquids, metals or other substances inside the equipment, mechanical or plastic intervention on the products, connection or disconnection of certain components during the operation of the equipment, etc. as well as products for the installation of which the installation programs were used incorrectly or other drivers or programs than the original ones were used. Installation or commissioning of the products by unauthorized persons will void the warranty.

The guarantee for products accompanied by a guarantee certificate issued by the manufacturer / importer shall be settled in the centers mentioned and under the conditions specified in this document. To grant the guarantee, it is necessary to keep the original guarantee certificate.

The Creative Media Agency Technical Department can be contacted in writing or by telephone at the addresses and telephone numbers listed on the contact page.

The warranty period is from the moment of delivery of the products, according to the date mentioned in the tax invoice.

If the request for warranty is unjustified (functional product), the applicant will pay round-trip transportation fees for the products and any diagnostic costs (set by the service unit).

Service operations performed during the warranty period will be mentioned on separate documents. These documents become an integral part of the Warranty Certificate. The warranty period is extended by the time the products were in service.

Products that have left the warranty period or those that do not fall within the general terms and conditions for granting the warranty do not fall within the scope of the 15 days of settlement, the term being at least 30 days from the date of entry into service.

Products not picked up from the service unit within 60 days of completion of operations will be declared abandoned and handed over to collection centers.


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